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HOTEL RESERVATIONS TERMS AND CONDITIONS

For room reservations, Please call +91 471 4062433

By proceeding with the reservation you accept and agree with Hotel Prathiba heritage that the reservation, if accepted by us, shall be on the terms and conditions as follows:

RATES AND DEPOSIT

• - The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates.
• - Rates quoted are in Indian Rupees
• - Rate is for 1 or 2 adults only
• - Rates do not include any applicable prevailing government taxes at time of occupancy
• - The maximum number of guests per room is as mentioned in respective rtoom types. Children above 10 years old is considered as an adult. INR 300 will be charged for each additional adult staying in rooms. Children who are 10 or younger sleep for free in the existing bedding of a room shared with a paying adult. Fees apply should an additional bed be required.
• - Full payment of rent is required while check-in
• - The rates are for accommodation only and doesnt include any meals or beverages.

CHECK-IN AND CHECK-OUT TIME

• - Check-in time is 12 noon and check-out time is 11:00 AM
• - A valid government-issued identification or passport is required at check-in

ELIGIBLE AGE FOR CHECK-IN

• - You must be at least 18 years of age to check-in and register for a room 

CANCELLATION AND REFUND POLICY

• - Cancellation of and/or amendments to your reservation must be made 72 hours prior to your arrival. Refund for applicable cases would be made within 7-10 working days using the original mode of payment 

• - Cancellation or amendment made within 72 hours of arrival will incur a cancellation fee of entire stay room charges (inclusive of any applicable prevailing government tax) 

• - In the event of no-show, a cancellation fee of entire stay room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation 

PARKING

• - Please check with hotel reception 24 hrs prior to arrival if you need parking facilities 

EARLY ARRIVAL AND LATE DEPARTURE

• - Late check-outs and early check-ins are available on request subject to room availability and occupancy level.
• - Please check with the Hotel's Front Desk at least 24 hours prior to your departure on availability of late check-out.
• - A half-day room charge may be incurred for late check-out between 11am to 4 pm and a full day room charge may be incurred for late check-out after 4pm.
• - Similarly, A half-day room charge may be incurred for early check-in between 6 am to 12 noon and a full day room charge may be incurred for early check-in before 6 am

GENERAL PROVISIONS

• - By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel's standard terms and conditions of stay
• - The Hotel may, at its absolute discretion, cancel the reservation if the Hotel is of the opinion that the reservation information provided is falsified or incomplete
• - The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice
• - You shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation by the Hotel
• - The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel
• - No gatherings and parties of any nature are allowed. The hotel reserves the right to evict any additional occupants in the room

PRIVACY AND SECURITY POLICIES

• - Hotel Prathiba heritage respects the privacy of all its customers and business partners, and treats personal information (personal data) provided by you as confidential. Any information provided will not be given out to third party companies without your permission.
• - Hotel Prathiba Heritage does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Hotel Prathiba Heritage. Accordingly, any information which you transmit to Hotel Prathiba Heritage is transmitted at your own risk

 

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HOTEL PRIVACY POLICIES

Hotel Prathiba Heritage is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hotel Prathiba Heritage may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We collect Information only in a manner deemed reasonably necessary to serve our legitimate business purposes and comply with our legal obligations. We safeguard our Customers' personally identifiable information by using industry standard practices.

We may collect the following information:

• - Name
• - Contact information including email address
• - Demographic information such as postcode, preferences and interests
• - Other information relevant to customer

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• - Internal record keeping.

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

• - Security

• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at prathibaheritage@gmail.com. We will promptly correct any information found to be incorrect.

  We may be obligated to disclose Information about you to a law enforcement agency or by a court order, or under the discovery process in litigation, investigations, and prosecutions.

  We may also disclose information voluntarily to cooperate with law enforcement agencies in matters of national security. Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in good faith belief that disclosure is otherwise necessary or advisable.

  Situations may include: to perform, maintain or enforce contracts with our Customers, to protect the rights or properties of our Franchisees, affiliates and business partners, our Customers or others, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing or who may be threatening to cause interference with or damage to our rights properties, or the hotels in our Brands, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

  Contacting Us

  If there are any questions regarding this privacy policy you may contact us using the information below:

  Hotel Prathiba Heritage,

  Dharmalayam Road, Opp Ayurveda College,

• MG Road,

• Trivandrum, Kerala, INDIA

• Phone: +91 471 4062433

• Email: prathibaheritage@gmail.com